What Guarantees Do I Have?
Your payment and personal details are secured by an SSL certified connection fow while you are online. Also, in the event that you do not like the painting when it arrives, we guarantee to refund you, without question, the full amount you paid (less 15% Shipping and Handling).
For my payment?
As with most reputable Internet Commerce Companies, we work only with a secured, Bank Authorised Credi Card Processing Company. We have chosen to work with PayPal, the best known such company. All credit card processing is completed on the PayPal site, so no credit card details are available on this site and all purchases are guaranteed by both your credit card and our processing company.
If I don't like the painting when it arrives?
We guarantee you full 100% money-back in the event that you do not like the painting when it arrives (less 15% to cover shipping and handling). You should notify us within 7 days of receiving the painting and we will send you the address to which you should return it. Paintings are delicate, so you should preferably return it in the same tube in which it arrived, with your name and/or order number on the outside. As soon as we receive the painting, in the same condition as you received it, we will make you the refund.
If the painting arrives damaged?
If this rare event occurs, you should notify us within 48 hours of arrival. We will immediately start work on a replacement and also claim from the shipper (all of our paintings are insured).
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